Timely
Appointment bookings and point of sale
Senior product designer
2018 - 2021
Web
Concepts - storyboards - prototypes
Sketch
A passionate and familial team, with a wonderfully matured remote working culture. The customer base was very new to me, so it was massively rewarding to engage with lots of customer visits to understand the pace and breadth of demands they face.
Evolving an appointment & business management web app. Collaborating with product owners, agile dev teams, sales, success and customers themselves.
Overarching IA plans, iterating on UX learnings, lifting UI and brand approaches, extensive feature work, promoting responsive & mobile web approach, creating design component libraries.
Fresh on the heels of appointment bookings and stock management, getting into the checkout/sales flows.
Lots of tasty sales nuance, around pricing, payment types, discounts, saved cards, shop credit, reward schemes, etc.
Hah, I wish I had a ‘before’ shot here.
First steps toward clarifying reporting into insights.
